Booking & Payment Policies

At Munay Illary, we believe that transparency is the foundation of trust. To ensure the flawless execution of your bespoke Andean journey, we have established clear, secure, and professional guidelines regarding the booking process and financial structure of our reservations.

Please review our booking protocols below, designed to guarantee your peace of mind and the timely curation of your premium itinerary.

1. Booking Requirements & Client Onboarding

To secure your custom travel dates and initiate the bespoke planning of your itinerary, please connect with our Experience Curators. To finalize your reservation, you must provide the following essential information:

  • Full Legal Name & Passport Copy: A high-resolution photo or scanned copy of the passport for each traveler (must be valid for at least 6 months beyond your travel dates).
  • Confirmed Travel Dates: Your exact arrival and departure dates.
  • Party Size: The total number of guests traveling.
  • Special Requirements: Any dietary restrictions, medical considerations, physical accessibility requirements, or pet-friendly accommodations requested.
  • Policy Acknowledgement: Written acceptance of our official Cancellation Policies, Terms & Conditions, and Privacy Policy (which will be linked directly within your digital proposal).

2. Payment Structure and Settlement of Outstanding Balances

  • Booking Deposit (Prepayment): To initiate the bespoke curation of your itinerary and securely lock in non-refundable third-party services (such as boutique luxury accommodations, premium train tickets like Hiram Bingham, and government entrance permits like the Inca Trail), the Client must settle an initial prepayment. Once your travel design draft is approved, we will send you a secure payment invoice.
  • Official Communications: All official reservation processes, booking balances, invoices, and payment links will be dispatched exclusively from our designated corporate email address: experience@munayillary.com.
  • Authorized Merchant Accounts (PayPal & Online Cards): For your absolute security, all online transactions (credit/debit cards and PayPal) are processed directly under our parent company and licensed operator’s official merchant account: Inti Adventure Travel E.I.R.L. Consequently, all official receipts, payment vouchers, and financial statements will be issued under the legal registry of Inti Adventure Travel E.I.R.L., ensuring full corporate transparency and legal safety.
  • Mandatory Balance Settlement: The total outstanding balance of the contracted travel portfolio must be settled in full on the first day of your arrival in the city of Cusco, strictly prior to the formal execution of any operational excursion.

3. Accepted Methods for Balance Settlement in Cusco

We offer our guests two highly secure methods to settle their remaining balance upon arrival in Cusco. Please review the specific regulations that apply to each:

Option A: Cash Payments (Highly Recommended)

Should you choose to settle the balance in cash upon arrival, we accept payments in US Dollars (USD) or Peruvian Soles (PEN).

  • ⚠️ Important Banking Regulation: Banknotes must be in pristine, mint condition—entirely free of tears, markings, stamps, folds, or heavy wear. Local banking regulations in Peru are extremely strict, and commercial banks will not accept or exchange banknotes with even minor damage. Therefore, we cannot accept any deteriorated currency.

Option B: Credit or Debit Card Payments

If you prefer the convenience of settling the remaining balance via credit or debit card upon arrival in Cusco, you agree to an automatic, mandatory payment gateway processing surcharge.

  • Note: Due to high local taxation and credit card network processing fees in Peru, this surcharge ranges between 7% and 8% over the balance amount. These processing fees are pass-through banking fees and are excluded from our initial trip quotations.

4. Financial Security and Confidentiality

All transactions are processed through encrypted, internationally recognized financial gateways. Our staff will never request sensitive credit card details over unencrypted channels, telephone, or instant messaging applications.

For any questions regarding your invoice or payment schedule, please contact our dedicated administrative team directly at experience@munayillary.com